CAIL and Univa to Deliver Closed Loop Orchestration Solution

Reliance Now Includes Functionality for Customer Experience-Driven Automation Within Data Center Environments

Lisle, IL, September 23, 2008 — Univa, a leading provider of software products for data center automation and virtualization, today announced a partnership with CAIL, providers of adaptive and predictive performance management from the end-user perspective. This partnership includes an OEM agreement to embed CAIL's Application Performance Factory (APF) software as part of Univa's Reliance product, and for CAIL to resell the Reliance product as "CAIL-Reliance."

The integration of APF into Reliance provides a groundbreaking solution for true closed loop orchestration of application performance remediation. The combined product is able to identify the root cause of application performance problems, determine potential SLA violations, and drive provisioning and other remediation actions within both the physical and virtual infrastructure to ensure and report on timely resolution.

"The combination of Reliance and APF solves one of the most vexing problems confronting IT – how to consistently deliver a flawless end user experience while keeping the lid on capital expenses and operating costs," said Alex Brown, Vice President and General Manager of data center automation for Univa. "Most solutions are only able to either address problem identification or the automation of actions using non-user focused metrics such as CPU utilization. This 'penny wise, pound foolish' approach can lead to reduced costs at the expense of very unhappy customers.

To ensure a consistently superior customer experience, Corporate IT and Cloud Computing application providers need a system in place that dynamically adjusts capacity based on robust application metrics and variable user load to ensure customer demand is met.

"The heart of any Real Time Infrastructure architecture is the ability to understand how user demand is changing and to dynamically respond to these changes both in real time and on a pre-determined schedule," says Donna Scott, VP at Gartner Research. "Enterprises which are working to adopt utility or cloud services internally require not only a robust virtual infrastructure, but the ability to adjust resources on the fly to meet changing demand patterns."

Reliance is a software product that provides service-based application delivery management by intelligently driving provisioning and other remediation actions across physical and virtual resources. Reliance integrates into and enhances existing infrastructures, leveraging the investment which has already been made to provide a truly dynamic infrastructure. This architecture also dramatically lowers the cost to adopt and deploy internal Cloud computing capabilities, so companies can benefit from cloud while maintaining control of their resources and data.

Working with performance data from across the existing environment, Reliance with APF analyzes a problem's root cause and then dynamically adjusts capacity to ensure no SLA violations occur. By monitoring application performance for each user session and aggregating performance for all users over time, Reliance now provides a Customer Experience Index (CEI) dashboard for performance trending analysis which determines what actions must be taken to guarantee an optimal customer experience.

Reliance also proactively provisions capacity based on anticipated issues weighed against customer expectations to ensure performance issues are avoided, not just reacted to.

"With APF as part of the solution, Reliance is now the first product available that can ensure this level of end-to end problem resolution," states Mike McGonigal, Vice President of Business Development, CAIL. "This complete solution gives providers a breakthrough standard of application performance and service resulting in end user satisfaction."

Reliance is easy to implement, working as an appliance within an existing environment of virtualization and systems management technologies. The agent less, passive and web-based core technology is lightweight and easy to deploy. The product also supports efforts to implement ITIL standards by streamlining infrastructure management and reducing overhead.

About Univa

Univa's data center automation solutions enable breakthrough standards of performance by ensuring capacity is always there when end users need it. Our products deliver fast, consistent application response on time, every time – so providers can guarantee an ideal customer experience. Reliance, our industry-leading product for service-based application delivery, works as an appliance to intelligently drive provisioning actions across physical and virtual infrastructures. Working with performance data from across the existing environment, Reliance analyzes a problem's root causes and then dynamically adjusts capacity to ensure the customer experience is optimal. Reliance also proactively provisions capacity based on anticipated issues weighed against customer expectations to ensure performance issues are avoided, not just reacted to. With Reliance, application providers can ensure service level guarantees are consistently met while optimizing resource utilization and minimizing operational costs. Learn more at http://www.univaud.com/reliance/.

About CAIL

CAIL is a private corporation that was established in 1980 with offices in North America and Resellers in Europe, South America and Asia. Since significant sales have occurred over the years, the company has developed a first class support organization, strong financial position and active marketing programs for CAIL solutions to deliver important advantages for Customers. CAIL is the company behind Application Performance Factory (APF) a proven, enterprise-class suite of products that give real-time and historical information about the health and availability of the entire infrastructure chain which launched in January 2007.

CAIL's software tools and analysis engines are being considered for use in many applications and are uniquely suited to the IT Performance Management problems they help to solve.

CAIL has successfully enabled many organizations to leverage their considerable investment in systems by providing an evolutionary strategy to evolve and improve information services. This approach provides clients with immediate advantages and a long term solution that is flexible, scalable, and cost effective. The CAIL emphasis is on quick deployment and quick gratification of new services, along with providing systems that are easy to manage, and have a rapid return on investment. Learn more at http://www.cail.com/apf.