Support Offerings

Univa UD offers comprehensive support for all our Univa UD legacy, open source and proprietary products.

Level	Gold	Platinum
Coverage Hours	9am-7pm EST, M-F	24 x 7 x 365
Access Methods	Telephone E-Mail Web Self-service	Telephone E-Mail Web Self-service
Response Time for Severity Level 1	4 Business Hours	2 Hours
Support Contacts	2	3
Incidents	Unlimited	Unlimited

For current customers needing Univa UD support, click here to enter the support site.